Change of Mind
Return unopened items within 30 days for a refund of the product price. Shipping is non‑refundable. You are responsible for return postage.
Faulty or Damaged Items
Contact us within 30 days of delivery with photos/video. We’ll repair, replace, or refund per Australian Consumer Law (ACL).
Exclusions
- Used items, items without original packaging, or consumables that have been opened (e.g., therapy putty) unless faulty.
- Gift cards and downloadable content.
How to Return
- Email hello@dawnpaedsot.au with your order number and reason.
- We’ll provide the return address and an RMA reference.
- Use a tracked service and keep your receipt.
Australian Consumer Law
Your rights under the ACL are in addition to our policy. If a product has a major failure, you are entitled to a replacement or refund; for minor issues we will repair or replace.